Privacy Policy

At GL 8K GOLD ("we", "the Site"), we take the privacy of our visitors and customers very seriously. This Privacy Policy is intended to transparently explain what personal data we collect through the Site, how we use it, with whom we share it, and your rights regarding that data.

1. Information We Collect

Information you provide directly: First name, last name, email, phone, shipping and billing address, date of birth (optional), and the password you create.
Transaction information: Order contents, payment method (card details are never stored by us; they are processed PCI-DSS compliant by our payment provider), invoice history, return and exchange requests.
Automatically collected information: IP address, browser type and version, operating system, pages visited, time spent on pages, referring source, and data collected via cookies and similar tracking technologies.
Communication records: The content and date of correspondence you exchange with us via email, phone, social media or live support.

2. How We Use the Information

To create, manage and verify your membership account.
To receive, prepare, ship and invoice your orders.
To provide customer service, answer your questions, and resolve complaints.
To ensure site security and prevent fraud and abuse attempts.
To improve the site experience, personalize content, and debug issues.
With your explicit consent, to send you marketing communications about campaigns, discounts, new products and events.
To fulfill our legal obligations (tax, e-invoice, consumer protection records, etc.).

3. Cookies and Similar Technologies

We use essential, functional, analytics and marketing cookies on our site. For details, please review our Cookie Policy page; you can update your preferences at any time via the cookie banner at the bottom of the site.

4. With Whom We Share Your Information

We do not sell your personal data. We only share it with the parties below to the extent necessary for contract performance and legal obligations:

Shipping and logistics companies: Name, address and phone for order delivery.
Payment infrastructure providers: The minimum information needed for transaction approval and fraud checks.
E-invoice integrators and accounting software: For statutory invoice retention obligations.
Cloud and hosting providers: For secure storage of data on managed servers.
Analytics and advertising services: Google Analytics, Google Ads, Meta (Facebook/Instagram) — only anonymized data or data for which consent has been given.
Authorized public authorities: When required by a valid legal request or court order.

5. Data Retention

We retain your data only for as long as the purpose of processing requires and for any applicable statutory retention periods (Turkish Commercial Code, Tax Procedure Law, KVKK secondary legislation, etc.). After this period your data is deleted, destroyed or anonymized.

6. Data Security

We take reasonable technical and administrative measures to protect your personal data against unauthorized access, loss and alteration: SSL/TLS encryption, access controls, encrypted database records, regular security updates and audits. Nevertheless, we remind you that no transmission over the internet is 100% secure.

7. Children's Privacy

Our Site is not directed to users under the age of 18, and we do not knowingly collect data from individuals under that age. If we become aware that data of a user under 18 has been collected, we will delete it promptly.

8. Your Rights

Under Turkish Law No. 6698 (KVKK) and related legislation, you have the right to learn whether your personal data is being processed, to request information about it, to request its correction or deletion, to object to its processing, and to claim compensation if you have suffered damage. For details please refer to the KVKK Notice page.

9. Policy Changes

We may update this Privacy Policy when necessary. We will notify you of material changes via the Site or by email. The most recent version is always published on this page.

10. Contact

For any questions, requests or complaints regarding our privacy policy or your personal data, please reach us via the email address on our contact page. We will respond to your requests within the timeframe set by applicable law.

Last updated: __DATE__. This text is a sample template and should be customised by the operator to fit the specific store conditions.